Privacy Policy
Your privacy is important to us
Last updated: 28/11/12
Escape Rooms Wellington ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.
1.Information We Collect
We may collect:
- Contact information: name, email address, phone number
- Billing information: payment details processed securely via our payment provider
- Order information: vouchers purchased, booking details
- Website usage data: IP address, browser type, pages visited (via analytics tools such as Google Analytics)
2.How We Use Your Information
We use your information to:
- Process and deliver gift voucher purchases
- Send order confirmations and receipts
- Respond to customer enquiries
- Improve our website and services
- Prevent fraud or misuse
- Comply with NZ legal requirements
We do not sell or rent personal information to third parties.
3.Payment Security
All payments are processed by secure, PCI-compliant third-party payment gateways. We do not store full credit card details on our servers.
4.Cookies
Our site uses cookies to:
- Improve website functionality
- Remember preferences
- Analyse website traffic
You may disable cookies in your browser settings.
5.Sharing Your Information
We may share information with:
- Payment processors (to complete your order)
- Service providers such as email delivery services
- Legal authorities if required by law
We do not share information for marketing by third parties.
6.Data Storage & Retention
We retain order and contact information for as long as needed for:
- Legal obligations
- Tax/accounting requirements
- Customer support
7.Your Rights
You may request:
- Access to your personal information
- Corrections to inaccurate data
- Deletion, where legally permitted
Contact us at steve@escaperoomswellington.com.
8.Contact Us
For questions about this policy, contact:
About Escape Rooms Wellington
Escape Rooms Wellington was established in 2021 with a vision to provide exhilarating escape room adventures in the heart of Wellington City Centre. Our mission is to create unforgettable experiences that challenge the mind and foster teamwork. We pride ourselves on our core values: Customer Satisfaction, Teamwork, and Innovation. These principles guide us in delivering exceptional entertainment for friends, families, and corporate groups alike. Join us for an adventure that promises excitement and collaboration, making every visit a memorable one.