Privacy Policy

Last updated: 28/11/12

Escape Rooms Wellington ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect:

Contact information: name, email address, phone number
Billing information: payment details processed securely via our payment provider
Order information: vouchers purchased, booking details
Website usage data: IP address, browser type, pages visited (via analytics tools such as Google Analytics)

2. How We Use Your Information

We use your information to:

Process and deliver gift voucher purchases
Send order confirmations and receipts
Respond to customer enquiries
Improve our website and services
Prevent fraud or misuse
Comply with NZ legal requirements

We do not sell or rent personal information to third parties.

3. Payment Security

All payments are processed by secure, PCI-compliant third-party payment gateways. We do not store full credit card details on our servers.

4. Cookies

Our site uses cookies to:

Improve website functionality
Remember preferences
Analyse website traffic

You may disable cookies in your browser settings.

5. Sharing Your Information

We may share information with:

Payment processors (to complete your order)
Service providers such as email delivery services
Legal authorities if required by law

We do not share information for marketing by third parties.

6. Data Storage & Retention

We retain order and contact information for as long as needed for:

Legal obligations
Tax/accounting requirements
Customer support

7. Your Rights

You may request:

Access to your personal information
Corrections to inaccurate data
Deletion, where legally permitted

8. Contact Us

For questions about this policy, contact:

Escape Rooms Wellington
steve@escaperoomswellington.com
118 tory street, Wellington 6011