Refund & Returns Policy

Digital Gift Vouchers

Last updated: 28/11/12

This policy outlines how refunds and changes apply to digital gift vouchers purchased from Escape Rooms Wellington.

1. Digital Gift Voucher Refunds

Because our vouchers are delivered instantly via email, they are non-refundable, except where required by the Consumer Guarantees Act (NZ).

Refunds may be considered only if:

• The customer made a duplicate purchase, or
• There is a genuine technical error on our part

Requests must be submitted to steve@escaperoomswellington.com.

2. Voucher Expiry

• Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
• Expired vouchers cannot be extended or refunded.

3. Incorrect Email or Delivery Issues

If the voucher was sent to an incorrect email address entered by the customer, we can resend it to the correct address — but we cannot refund the purchase.

4. Change of Mind

We do not offer refunds for change-of-mind purchases.

5. Booking Refunds

Bookings made using vouchers follow our standard cancellation policy:

• Cancellations can be made 48+ hours before your booking
• No-shows or late cancellations are non-refundable

6. Contact Us

For refund or voucher support, contact:

steve@escaperoomswellington.com